Your privacy is important to us. This Privacy Policy explains exactly what personal data s9game collects, why we collect it, how it is processed and stored, who it may be shared with, and the rights available to you as a user.
All data is transmitted over HTTPS/TLS and stored with strict access controls. We do not sell your personal data to third parties.
Registration details, identity documents, transaction records, device data and usage logs — only what is necessary to operate the platform.
We do not sell, rent or trade your personal data. Third-party sharing is limited to service delivery, compliance and fraud prevention purposes only.
We use cookies for functionality, analytics and personalisation. Non-essential cookies can be managed through your browser settings.
You have the right to access, correct, delete or restrict how your data is processed. Contact support to exercise any of these rights.
We retain data only as long as necessary for the purpose it was collected, or as required by applicable legal and regulatory obligations.
S9Game ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of all users who access or register on our platform at s9game.cam. This Privacy Policy ("Policy") sets out a comprehensive account of how we collect, use, store, share and protect personal information in connection with the s9game platform and all associated services.
This Policy applies to all users of s9game, including registered account holders, visitors to the website, and any individual whose personal data is processed by s9game in connection with the provision of our services. It should be read alongside our Terms & Conditions, which govern the overall relationship between you and s9game.
By accessing the s9game platform, creating an account or otherwise interacting with our services, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein, where consent is the applicable legal basis. Where processing is based on other legal grounds — such as contractual necessity or legitimate interest — consent is not the operative basis for that specific processing activity.
If you do not agree with any aspect of this Policy, you should cease using the platform immediately and may request account closure and data deletion as described in Clause 11 (User Rights).
For the purposes of this Privacy Policy, the following terms have the meanings set out below:
S9Game operates as the Data Controller in respect of personal data collected through the s9game platform. As Data Controller, s9game determines the purposes for which personal data is collected and the means by which it is processed.
Where s9game engages third-party service providers who process personal data on its behalf — such as payment processors, identity verification providers, game suppliers and analytics providers — those third parties act as Data Processors and are bound by contractual obligations requiring them to process data only in accordance with s9game's documented instructions and applicable data protection standards.
For all data-related enquiries, requests to exercise data rights, or to raise a complaint about how your personal data has been handled, please contact us using the details provided in Clause 16 (Contact Us).
S9Game collects personal data from users through a number of channels and at various stages of the user journey. The categories of personal data we collect include:
When you create an account, we collect: full legal name, date of birth, gender (where required), residential address, email address, phone number and your chosen username and password.
To comply with our age verification and AML obligations, we collect copies of government-issued identity documents. For Pakistani users, this typically includes: CNIC (Computerised National Identity Card) or passport; proof of residential address (such as a utility bill or bank statement); and in some cases a selfie or liveness check image alongside the submitted document.
We collect data relating to deposits, withdrawals and betting or gaming activity, including: payment method details (card details are handled by PCI-DSS compliant processors and are not stored directly by s9game); transaction amounts and timestamps; wallet or account identifiers for payment rails; and win/loss records for regulatory and AML purposes.
When you access s9game, we automatically collect: IP address; device type, operating system and browser version; session start and end times; pages visited and features used; and referring URLs.
We retain records of communications between you and our support team, including email correspondence, live chat transcripts and any documents submitted in connection with a support query.
We collect data about how you interact with the platform, including: games played; bet amounts and frequency; session duration; responsible gambling tool usage; and bonus activity. This data supports platform improvement, personalisation and the detection of problem gambling patterns.
S9Game processes personal data on the following legal grounds, depending on the nature and purpose of each processing activity:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Contractual necessity |
| Identity and age verification (KYC) | Legal obligation; contractual necessity |
| Processing deposits and withdrawals | Contractual necessity |
| Anti-money laundering compliance (AML) | Legal obligation |
| Fraud detection and prevention | Legitimate interest; legal obligation |
| Responsible gambling monitoring and interventions | Legal obligation; legitimate interest |
| Platform analytics and improvement | Legitimate interest |
| Marketing communications (where opted in) | Consent |
| Customer support and dispute resolution | Contractual necessity; legitimate interest |
| Regulatory reporting and record-keeping | Legal obligation |
S9Game processes your personal data for the following purposes:
To create and manage your account, process your deposits and withdrawals, settle your bets and gaming sessions, deliver customer support, and provide you with access to all platform features you are entitled to use.
To verify that you meet the minimum age requirement (18 years of age or the higher minimum required by the applicable operator licence jurisdiction) and to confirm your identity in accordance with KYC and AML obligations. This processing may involve sharing your documents with authorised third-party identity verification providers.
To detect, investigate and prevent fraudulent activity, money laundering, bonus abuse, multi-accounting, and other forms of prohibited conduct as defined in our Terms & Conditions. This may involve automated profiling and the use of third-party fraud detection tools.
To monitor gambling behaviour for indicators of problem gambling, to apply and enforce self-exclusion and limit settings requested by users, and to intervene proactively where concerning patterns are identified. This processing is carried out in the interest of user welfare and in compliance with applicable responsible gambling obligations.
Where you have provided explicit opt-in consent, we may use your data to send you promotional communications about s9game offers, relevant to your preferences and gaming history. You may withdraw consent for marketing at any time by contacting support or adjusting your account notification settings. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal.
To meet our obligations under applicable laws and regulations, including the retention of transaction and identity records for the periods required by law, and to respond to lawful requests from regulators, law enforcement agencies or courts of competent jurisdiction.
S9Game does not sell, rent or trade your personal data to third parties for their own commercial purposes. We may share personal data with the following categories of third parties, strictly for the purposes described:
S9Game operates as a platform targeting users across multiple jurisdictions. As a result, personal data may be transferred to, stored in and processed in countries outside of Pakistan, including countries where data protection laws may differ from those in your jurisdiction.
Where personal data is transferred internationally, s9game takes appropriate measures to ensure that such transfers are carried out in compliance with applicable data protection standards. These measures may include standard contractual clauses, binding corporate rules, or reliance on jurisdictions recognised as providing an adequate level of data protection.
By using the s9game platform, you acknowledge that your personal data may be transferred internationally as described in this clause and consent to such transfer where it is necessary for the delivery of our services.
S9Game retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or for as long as required by applicable legal, regulatory or contractual obligations.
| Data Category | Indicative Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Legal obligation; AML |
| KYC / identity documents | Duration of account + 5 years post-closure | Legal obligation; AML |
| Transaction and financial records | Duration of account + 7 years post-closure | Legal obligation; regulatory |
| Communications and support records | 3 years from last interaction | Legitimate interest; dispute resolution |
| Device and technical logs | Up to 12 months from collection | Legitimate interest; security |
| Marketing preferences | Until consent is withdrawn | Consent |
| Self-exclusion records | For the exclusion period + minimum 5 years | Legal obligation; user protection |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Where anonymisation is not possible, secure deletion procedures are applied in accordance with our internal data management policies.
S9Game uses cookies and similar tracking technologies (such as web beacons, pixel tags and local storage objects) to operate and improve the platform, to analyse usage patterns, and where applicable, to support personalised user experiences.
The following categories of cookies may be placed on your device when you use s9game:
You can control and manage cookies through your browser settings. Most browsers allow you to view, delete or block cookies from specific websites. Please note that disabling strictly necessary cookies will impair the functionality of the s9game platform and may prevent you from logging in or using certain features. Instructions for managing cookies in major browsers are available through the respective browser's help documentation.
Some browsers offer a "Do Not Track" (DNT) signal. S9Game does not currently respond to DNT signals in a standardised way, as no uniform standard has been adopted industry-wide. We will keep our cookie and tracking practices under review as standards evolve.
Subject to applicable law, you have the following rights in relation to your personal data held by s9game. To exercise any of these rights, please contact us using the details in Clause 16. We will respond to all valid requests within a reasonable timeframe, and in any case within 30 days of receipt unless an extension is necessary and communicated to you.
You have the right to request a copy of the personal data s9game holds about you, along with information about how it is being processed.
You have the right to request that inaccurate or incomplete personal data held by s9game be corrected or completed without undue delay.
In certain circumstances, you have the right to request the deletion of your personal data. Note that this right may be limited by legal retention obligations under AML and gaming regulations.
You may request that we restrict the processing of your personal data in specific circumstances, such as while a data accuracy dispute is being resolved.
Where processing is based on consent or contractual necessity and is carried out by automated means, you may request a structured copy of your data in a machine-readable format.
You may object to processing carried out on the basis of legitimate interest, including direct marketing. An objection to marketing will be honoured immediately.
Where decisions are made about you using solely automated processing that produce significant effects, you have the right to request human review of such decisions.
If you believe your data rights have been violated, you have the right to lodge a complaint with a competent data protection supervisory authority in addition to contacting s9game directly.
S9Game implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, alteration or disclosure. Our security measures include, but are not limited to:
S9Game is strictly an adults-only platform. We do not knowingly collect or process the personal data of individuals under the age of 18, or under the higher minimum age required by the applicable operator licence jurisdiction, whichever is greater.
Our KYC verification process is designed to confirm the age and identity of all registering users before full platform access is granted. If we discover that personal data has been collected from a minor, we will take immediate steps to delete that data, close the associated account, and return any deposited funds to the extent practicable.
If you have reason to believe that a minor has registered on or is using s9game, please contact our support team immediately at the address provided in Clause 16. Parents and guardians are encouraged to use parental control software to prevent underage individuals from accessing online gambling services.
S9Game targets Pakistani users across major cities including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. The following points are of particular relevance to Pakistani users regarding data privacy:
S9Game does not represent that it operates under the authority or approval of the Government of Pakistan, the PTA, the State Bank of Pakistan, or any provincial authority. References to Pakistani payment providers (Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, Bank Alfalah) in this Policy or elsewhere on the platform are contextual only and do not imply their endorsement or affiliation.
As s9game operates internationally, personal data provided by Pakistani users may be transferred to and processed in jurisdictions outside Pakistan. Currently, Pakistan's data protection legislative framework is evolving. Users should be aware that different data protection standards may apply in the jurisdictions where their data is processed.
Pakistan has gambling restrictions, including the Prevention of Gambling Act, 1977. This Privacy Policy is provided for information purposes only and does not constitute legal advice. Users in Pakistan are encouraged to seek independent legal advice if they have questions about the lawfulness of accessing online gambling platforms.
S9Game reserves the right to update, amend or replace this Privacy Policy at any time. We will provide notice of material changes by posting the revised Policy on this page with an updated "Last Updated" date, and where appropriate, by notifying registered users via email to their registered address.
Your continued use of the s9game platform following the effective date of any amendment constitutes acceptance of the revised Policy. If you do not agree with the amended Policy, you should contact us to request account closure and deletion of your personal data, subject to applicable retention obligations.
We encourage you to review this Policy periodically to stay informed about how we are protecting your personal data.
For all privacy-related enquiries, data subject rights requests, or to raise a complaint about how your personal data has been handled by s9game, please contact our Data Protection team using the details below:
Data Protection Contact: [email protected]
Response Time: Within 30 days of receiving a valid data rights request
Languages: English (primary); Urdu assistance available on request
When submitting a data subject rights request, please include your full name, registered email address and a description of the right you wish to exercise. We may need to verify your identity before processing the request. The email address above is displayed as plain text only — it is not a clickable link.
Visit our FAQ for quick answers to common platform questions, or explore our Terms & Conditions for a full understanding of the platform rules. Our support team is available 24/7.
18+ only, or the higher minimum required by the operator/licence jurisdiction. Local laws may restrict gambling. Please gamble responsibly. Not available where prohibited.